Frequently Asked Questions

Everything you need to know about your Yuzefi experience.

Where does Yuzefi ship to?

We offer worldwide shipping. Delivery times vary by region, typically ranging from 3-5 business days for domestic orders and 5-10 business days for international destinations.

What is your return policy?

We accept returns on all full-priced items within 14 days of delivery, provided they are in their original condition with all tags and packaging intact.

Are your leather products sustainably sourced?

Yes, we prioritize quality and ethics. Our leathers are sourced from certified tanneries that adhere to strict environmental standards and sustainable practices.

How do I care for my Yuzefi bag?

To maintain the longevity of your piece, avoid prolonged exposure to direct sunlight and moisture. Store it in the provided dust bag and clean with a soft, dry cloth.

Will I have to pay duties and taxes on my order?

International orders may be subject to local import duties and taxes. These charges are the responsibility of the customer and are calculated at checkout for most regions.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.